I ordered something from the Company Store at the end of last year. They had a great sale on bedding, and I ordered a rouge duvet cover and sheets. The sheets were mailed to me immediately, but the duvet cover became backordered. When I came back from China, they notified me that the cover was no longer available. I only bought the sheets to match my duvet cover, so it was no use to me. Frustrated, I wrote an email to the company, detailing my account. I wish they would have informed me of the nonavailability sooner. Afterall, it’d been three months since I placed my initial order.
So in February, I mailed back the sheets, with a postage paid label they sent to me. They credited the money. End of transaction, right? It was a great experience, but at least I was credited the $17 for the sheets.
They surprised me today with a letter.
We value the loyalty of our customers. To show our appreciation, attached is a 20% discount to be applied to your next purchase from The Company Store or Company Kids.
Great customer relations.
It just shows that a little effort goes a long long way. 
