thilly thenny

I thought I’d try the “gourmet” pastas at Pizza Hut because I’ve had them in China before, and they’re quite good.

However, 2 HOURS after I’ve placed my order, still no pasta…  As a customer, no more Pizza Hut.  You’re not America’s favorite pizza… you’re America’s worst douchebag…

As a marketing/communications professional: you might want to double check your quality assurance department. 

What I like:

• I appreciate your (I use second person when I’m fuming) attempt to establish a friendly ordering service that even includes text ordering.
• Online ordering not only tells me what is available that Pizza Huts around me but also offers the location and phone number, so I can contact them myself.
• There are discounts including a first time internet order coupon.  This isn’t the best deal in the world, but it’s still cheaper than your $16.99 large.  (Does anyone remember college days when 2 xtra large pies AND a 2 liter bottle of coke costed less than that?)
• Very easy to navigate website.

What I don’t like:

• The guy on the other end of the phone.  Seriously, there’s McDonald’s University; I believe there’s a Pizza Hut one too.  Isn’t the first lesson “Don’t be rude to the customer”?  The second should be “Don’t let your customer starve because she is NOT going to be a happy camper.”
• Calling to check on my order and being put on hold for like 10 minutes… twice!
• The manager not being responsive until after I got upset… because ignoring non-angry customers is totally acceptable?
• The website offer nutritional information, franchise information, media kits, etc.  Where’s the complaint section?  I know that you can’t possibly keep track, but a database of all complaints with an automated warning once one franchise reaches 50 emailed in complaints would be helpful.  I’d just appreciate if through all your ‘amazingness,’ you could admit that the downfall of franchising is quality control.  I’m okay with the fact that Pizza Hut isn’t perfect; just don’t protray that image and quickly shatter it with horrendous service.

So the delivery guy finally came and I made him call the manager, who offered me $5 off.  Whooo!  Wow, a whole five dollars?  Yipee!  I pushed for more and the manager proposed that ‘he would talk to his boss and will let me know if he can get me more money.’ 

Seriously, don’t lie to me.  Come on; I’m not 8 and this aint a candy store. 

Also, if I call at 12:10, and you put in the order at 12:38, aren’t you really just asking for sh*t?  Instead of tipping, I let the poor, caught-in-the-middle-delivery guy have the $5, and we went on our merry way.  Usually, I try not to kill the messenger…

UPDATE: it’s soooo nasty!  What the eff is it?  Mushy and no taste… makes me gag just thinking about it.